About Us
Welcome to Sysnet Support Limited
With experience in the IT industry dating back to 1996, we established Sysnet Support Limited in 2008 to bring our expertise to a wider audience. Backed by a team of dedicated IT specialists, we’re committed to delivering exceptional IT services, drawing on deep industry knowledge across a range of business sectors and user needs.
What we do
Based in Shrewsbury, Shropshire, we deliver comprehensive IT services and support across Shropshire and the surrounding counties. Our expertise spans all areas of IT, including both Windows and Mac systems, with a particular specialism in Apple Macs—drawing on experience working with Apple Service Centres since 1996. We take pride in understanding your current and future IT needs, offering reliable, personalised, and cost-effective solutions. From support services and hardware/software provisioning to backup and security installation and management, we provide complete IT peace of mind.
Our Mission
Our mission is to build long-term relationships with our clients by delivering tailored IT solutions that truly fit their needs. We understand that one-size doesn’t fit all, and with our extensive experience across a range of industries, we provide proactive, relevant support you can rely on. Whether you require occasional assistance on a pay-as-you-go basis or a fully managed support agreement for complete peace of mind, we tailor our services to suit you.
Who we work with
- Design & Agencies
- Architects & Space planners
- Magazine publishers
- Healthcare Planners
- Construction & building
- Artists & Galleries
- Councils & Museums
- Heath & Safety planners
- Small - Medium enterprises
- Digital Printers
- Home & home office users
- Estate & Letting Agents
Why Choose Us?
We provide a comprehensive range of IT services designed to help you maximise the value of your technology. With our expertise, including Apple Macs, we believe our offerings are second to none.
We provide IT support to all users, from home workers to small and medium-sized businesses (SMBs), tailoring our services to your specific needs. Whether it’s resolving a minor issue with a one-off call or providing full onsite support with guaranteed response times, we have you covered. With over 15 years of working with many clients, we offer a personal, professional service, building strong relationships and truly understanding your IT requirements.
While we specialise in all areas of IT, our unique expertise in Apple Mac support sets us apart. As Apple-certified experts since 1996, with extensive experience working with Macs, we offer unrivalled support for all Apple equipment, software, and devices.
Through our partnerships with leading vendors, we’re able to offer equipment and software at competitive prices. Whether you need a single PC or Mac, or a complete network installation with multiple users, we’re here to support you every step of the way.
As more clients transition to the cloud, we offer comprehensive provisioning of licensing and storage solutions. Whether you’re using Microsoft 365 for email or need cloud storage with SharePoint, Dropbox, or Google Drive, our extensive experience and certifications enable us to provide a full range of services that cater to any budget and scale with your business. Additionally, we manage our own cloud servers and services, and can offer dedicated web and email hosting solutions when required.
We provide a comprehensive range of internet services, including home and business internet connections (ADSL, FTTC, FTTP, and leased lines), as well as web and email hosting, dedicated cloud servers, and cloud backup solutions.
IT issues are inevitable, which is why reliable backups are crucial in today’s digital landscape. We provide peace of mind to our clients through comprehensive disaster recovery solutions. Whether through local rotational backups, nightly cloud backups, or a hybrid of both, our proactive backup approach and monitoring ensure you are fully protected in case disaster strikes.
With the increasing threat of cyberattacks, securing your IT is more important than ever. Whether it’s ensuring all accounts are secure, implementing firewalls, strengthening passwords, or achieving full Cyber Essentials certification, we’re here to help. As more clients are required to obtain Cyber Essentials certification, we bring extensive knowledge of the requirements, with a 100% success rate in helping clients achieve certification.
Whether you need a fully cabled network, a managed WiFi mesh system, or a hybrid solution, we leverage our experience and partnerships with industry leaders like Netgear, UniFi, Cisco, and Synology to deliver the most efficient networking solutions. With the rise of remote work, we also provide secure remote access to office networks or between locations, using secure web services or encrypted VPNs.
Interested in how we can help you?
At Sysnet Support, we’re always here to assist. Our certified experts are ready to provide a comprehensive range of services, tailored to meet your specific needs.